Contact Us
Let's Build Something Great Together
Have a question about BuyerProof, a buyer experience, brand support, or anything that's on your mind? We're here to help. Reach out to us and let's discuss how we can make your buying experience smoother and more transparent.
Get in Touch
Need help with an order, a brand, or your BuyerProof account? Drop us a line and we'll get back within 12 hours.
Our Office
Come say hello at our office
CapChek Analytics Pvt Ltd#2807, Floor 28, Block B,
Bollineni Zion, Sithalapakkam, Nookampalayam,
Chennai, Tamil Nadu – 600119, India
Frequently Asked Questions
Can't find what you're looking for? Search below or browse by category.
What is BuyerProof?
BuyerProof is a transparency platform that helps buyers understand real product experiences - before and after purchase. We show expectations, real usage experiences, and how brands resolve issues.
What makes BuyerProof different from review systems?
No fake reviews. No brand moderation. Real experience timeline. Support resolution is visible. Brands cannot delete data to hide problems. BuyerProof focuses on truth, not ratings.
Is BuyerProof free to use?
Yes. BuyerProof is free for buyers.
Do I need to create an account?
You can view experiences without an account. To share expectations or experiences, you need a BuyerProof Care account.
How do I track my order?
Go to BuyerProof Care and log in using the mobile number used for your purchase.
My order is delayed. What should I do?
If the delay exceeds the estimated delivery time, raise a Support Case under the specific order.
What is a “Buyer Expectation”?
Before your product arrives, you tell us what you expect it to solve. This helps future buyers understand the real use-case.
What is a “Buyer Experience”?
After using the product, you share: what worked, what didn’t, support experience, and real outcome.
Can I edit or delete my experience?
No. To maintain transparency, experiences cannot be removed or modified. This is how we ensure honesty.
How do I raise a support case?
Log in to your BuyerProof Care account → Go to Support → Select the order item → Choose the problem type → Add a description and attach photos/videos (optional) → Click “Create Ticket.”
How long do brands take to respond?
It depends on the brand. BuyerProof shows the brand’s average response time publicly.
The brand is not responding. What can I do?
If SLAs are violated, BuyerProof escalates the case automatically.
How do I earn credits?
You earn credits for: sharing expectations, sharing post-purchase experience, uploading helpful content (videos/photos), and providing verified support outcomes.
How is my content score calculated?
It’s based on helpfulness, clarity, relevance, and authenticity. Higher score means higher reward.
How do brands join BuyerProof?
Brands must onboard into our transparency ecosystem by agreeing to: no deleting buyer experiences, public support visibility, transparent resolution times, and complete accountability.
What is the BuyerProof Trust Score?
A score based on response time, resolution success, repeat issue count, buyer sentiment, and transparency adherence.
Can brands hide negative feedback?
No. BuyerProof does not allow manipulation of buyer experiences.
Is my data safe?
Yes. BuyerProof follows stringent data protection standards. We do not sell your data to advertisers.
I can’t log in.
Try clearing cache using a different browser. If still not resolved, contact support.